Privacy Policy

Introduction and scope

This policy covers personal information we collect through mulsetu.com, enquiry and booking forms, and related communications about our technology services.

It is important to distinguish two contexts:

1. Website and business-enquiry data — information you give us, or that is generated, when you visit our site or talk to us about work.

2. Client application data — information that end users or a client’s staff may enter into software, products, or platforms that we build or operate for a client. Mulsetu does not claim ownership of that client application data. How it is handled is primarily the client’s responsibility and may also be set out in the client’s agreement, data processing terms, SaaS terms, or project contract.

Information we collect

We collect information you provide directly and limited technical information created when you use the website. We do not require an account to browse public pages.

Information provided directly by users

If you contact us or book a call, you may provide your name, email address, phone number, organisation, and a description of your enquiry. We use that information to respond.

Please do not send sensitive personal data or other people’s personal data unless it is necessary for the enquiry.

Automatically collected information

Our hosting environment may record technical data such as IP address, browser and device type, pages viewed, and timestamps, typically to operate, secure, and understand use of the site.

This policy does not name a specific analytics, advertising, or session-replay product. If one is added, this section should be updated before it is used.

Cookies and similar technologies

The site may use cookies or similar storage that are needed for the site to function (for example to keep a session stable).

This policy does not describe a marketing cookie suite or a named consent platform. If we introduce non-essential cookies, we will update this policy and any consent notice first.

How information is used

We use website and enquiry information to: respond to you; arrange calls; operate and protect the website; improve the site where we have an operational need; and meet legal obligations if they apply.

We do not sell personal information.

Legal bases for processing where applicable

Depending on the context and applicable law, we may process personal data because you have asked us to take steps before a contract, because we have a legitimate operational interest in running the website and our business (balanced against your rights), because you have consented, or because we must comply with the law.

How information is shared

We may share enquiry or technical information with service providers who help us run the website or communicate with you, only as needed for that purpose.

We may also share information if required by law, or to protect Mulsetu, users, or the public where we believe we must.

Service providers and third-party integrations

Hosting, email, and similar infrastructure may process data on our behalf. This policy does not list named vendors, payment processors, CRMs, or clouds. Those should be added when they are actually in use and after counsel review.

Client applications may integrate third-party tools chosen by the client. Those tools are governed by the client’s and the provider’s terms, not by this website policy, unless we are contracted to operate them and a data processing agreement says otherwise.

Data security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, or misuse. No transmission or storage is completely secure.

We do not claim specific security certifications in this policy.

Data retention

We keep enquiry information as long as needed to respond, to maintain a business record if a project follows, and as required for legal or accounting reasons. Technical logs are kept only as long as needed for security and operations.

Retention of client application data is set by the client and the relevant contract, not by this website policy.

User rights and choices

Subject to applicable law, you may request access to, correction of, or deletion of personal information you have given us through this website, or withdraw consent where processing is based on consent.

We may need to verify the request and may refuse where the law allows or requires us to keep information. For data inside a client’s application, you should contact that client (the organisation that operates the product); we will assist where the contract requires us to.

Account and communication preferences

If we have issued you product or portal access, you may manage certain preferences inside that product where such controls exist, or by emailing us.

You can ask us to stop non-essential follow-up about an enquiry by contacting founder@mulsetu.com. We may still write where needed to complete a request you made or to meet a legal duty.

Children’s privacy

The website is aimed at businesses and professionals. It is not directed at children. We do not knowingly collect personal data from children through this site. If you believe we have, contact us so we can delete it.

International data transfers where applicable

If hosting or communication tools process data outside India, that depends on the providers we actually use. We do not claim a specific transfer mechanism on this page. If a cross-border arrangement becomes material to this website, we will update this section.

Changes to this Privacy Policy

We may update this policy. The “Last updated” field will change when we do. Material changes should be reviewed before they take effect on this site.

Contact information

Company: Mulsetu Agrotech Private Limited

Website: mulsetu.com

Email: founder@mulsetu.com

Use this email for privacy questions and requests relating to information collected through the Mulsetu website. For data in a client-operated application, contact that organisation first.